Terms of service

FiskalMe is intended solely for persons carrying on a registered business — sole traders, including flat-rate ones, and companies. It is not intended for consumers.

Croatian consumer law protects a natural person entering into a transaction outside their trade, business or profession. A user of this application is by definition acting within their business, so consumer rules — including the 14-day right of withdrawal — do not apply to this agreement.

By registering, the Customer confirms that the service is contracted for the purposes of their business and that the person registering is authorised to represent the Customer.

The agreement is formed when the Customer completes registration, accepts these Terms and the Provider grants access. The Provider may refuse or withdraw access to an account it reasonably suspects serves to avoid fiscalisation or another unlawful purpose.

The Customer is responsible for keeping credentials safe and for actions taken from their account. Accounts are personal; access is granted to named people within the Customer’s organisation.

FiskalMe issues invoices and quotes, reports them under the Croatian Fiscalisation Act, keeps the prescribed books and produces forms and reports from the data the Customer has entered.

Under the Fiscalisation Act (NN 89/2025) art. 14(2), software that allows an item on an already-issued invoice to be changed is treated as software for avoiding fiscalisation. FiskalMe therefore does not allow an issued invoice to be edited. A correction is made by reversing it and issuing a new invoice. This is a property of the product and the Provider will not remove it on request.

FiskalMe is not a bookkeeping service and not tax advice. The application computes and displays what follows from the data entered; whether something is deductible, which rate applies, or how a transaction is booked remains with the Customer and their accountant.

The Provider does not warrant that the configuration the Customer chooses — premises marks, numbering scheme, tax status — matches what the Customer has registered with the tax authority or written in their internal act. Those values are entered by the Customer and are their responsibility.

Fiscalisation is performed with the Customer’s own digital certificate, obtained from FINA and uploaded to the application. By uploading it, the Customer authorises the Provider to sign invoice elements with that certificate and submit them to the fiscalisation system, solely in the Customer’s name and on their behalf.

The certificate and its passphrase are stored encrypted and used for that purpose alone. The Provider uses them for nothing else and discloses them to no one.

The Customer must renew the certificate in time. The application warns before expiry, but renewal is an act the Customer performs with FINA and the Provider cannot perform it for them.

Under art. 17 of the Fiscalisation Act the Customer must report the software producer’s details, including its OIB, to the fiscalisation system. For FiskalMe that value is OIB 40797811615.

This is the most important clause in this agreement, and it is deliberately not written as a disclaimer.

Article 14(3) of the Fiscalisation Act provides that both the taxpayer and the producer or maintainer of the software are responsible for the software being correct. The Provider does not exclude or limit that statutory responsibility.

Responsibility is therefore divided as follows:

• The Provider is responsible for the application behaving in accordance with the Fiscalisation Act and its rulebooks — forming and signing the fiscal message correctly, submitting it, and recording the response.
• The Customer is responsible for the data they enter being accurate and for their own obligations being met: registering business premises, the internal act on numbering, a valid certificate, the correct tax status, and acting in time on the application’s warnings.

The Customer remains the taxpayer towards the tax authority. Fines under the Fiscalisation Act are imposed on the taxpayer and range, for a sole trader, from EUR 1,320 to EUR 39,810, and from EUR 2,000 to EUR 45,000 for a repeated offence.

If an invoice remains unfiscalised because of a defect in the application, the Customer must notify the Provider without delay. The Provider will remedy the defect as a priority and, within the limits of clause 11, be liable for the resulting loss.

The Customer undertakes to:

• enter accurate data about themselves, their customers and their turnover,
• use the application lawfully and not attempt to avoid fiscalisation,
• watch the application’s warnings about failed fiscalisation and act on them within the statutory deadline,
• keep credentials safe and report unauthorised access without delay,
• not load the service with automated requests beyond ordinary business use.

The starter plan is free and lasts indefinitely. It requires no card, does not expire, and never rolls into a paid plan by itself. It allows at most 5 invoices to be issued per calendar month through the application; the count resets on the 1st, and invoices imported from earlier records do not count towards it. Reversals are not counted — an invoice that has been issued may always be reversed.

Fiscalisation on the starter plan is real, to the Croatian tax authority, and identical to that on the paid plans.

Once the yearly allowance is used, the application refuses to issue a new invoice until the plan is upgraded. Everything else continues without limit: fiscalisation of invoices already issued, including late fiscalisation under art. 21 of the Fiscalisation Act, reversals, corrections, payment records, the Knjiga prometa, PO-SD, printing, export and sending by e-mail. The Provider never makes the discharge of a statutory fiscalisation obligation for an already-issued invoice conditional on payment.

Plan prices are published at fiskalme.com and stated in euro. The Provider is a sole trader; whether VAT is charged is shown on the invoice the Customer receives.

Subscriptions are paid in advance for the billing period. The Provider issues an invoice for the subscription which — where the Customer is subject to fiscalisation and the law so requires — is itself issued and fiscalised through FiskalMe.

If payment fails, the Provider will notify the Customer and allow a reasonable period. Access may then be restricted, but the Customer’s data remains available for export for the period in clause 10.

The agreement is concluded for an indefinite term and runs until either party terminates it.

The Customer may terminate at any time, effective at the end of the paid period. A period already paid for is not refunded pro rata, unless the service was unavailable through the Provider’s fault.

The Provider may terminate on 30 days’ notice. It may terminate without notice only where the Customer uses the service contrary to law or to clause 7, and then only after written warning with a reasonable period to remedy.

Termination does not affect obligations already due or statutory retention duties.

Data entered by the Customer remains theirs. The Provider processes it as a processor, on the terms of the Data Processing Agreement which forms part of these Terms.

The Customer may export their data at any time. After termination the data remains available for export for a further 60 days, after which it is deleted — except what the Provider is required by law to retain.

The fiscal archive — the fiscal messages sent and received — is retained under the accounting and fiscalisation rules and is not deleted on request, because it is a record the law requires to be kept.

The Provider makes reasonable efforts to keep the service available, but does not warrant any particular uptime or uninterrupted operation.

The Provider is not responsible for the tax authority’s fiscalisation system being unavailable, for the Customer’s internet connection, or for other circumstances beyond its control. Where the fiscalisation system is unavailable, the application queues invoices and retries, as the Act contemplates.

Planned maintenance is announced in advance where practicable.

The Provider is liable without any limitation for loss caused intentionally or by gross negligence. Under Croatian obligations law that liability cannot be excluded or limited in advance, and these Terms do not purport to.

For other loss, the Provider’s liability is limited to the fees the Customer paid in the twelve months preceding the event.

That limitation does not apply to the Provider’s statutory responsibility as producer of the software under art. 14(3) of the Fiscalisation Act.

The Provider is not liable for the Customer’s lost profit, for the consequences of decisions the Customer took on the basis of data in the application, or for penalties imposed for failures not attributable to the application.

The Provider may amend these Terms. It will notify the Customer by e-mail and in the application at least 30 days before an amendment takes effect.

A Customer who does not agree may terminate without notice up to the day the amendment takes effect. Continued use after that day is acceptance.

Amendments required to comply with legislation may take effect sooner, within the period the legislation requires; the Provider will still notify the Customer without delay.

This agreement is governed by the law of the Republic of Croatia.

The parties will attempt to resolve disputes by agreement. Failing that, the competent court in Zagreb has jurisdiction.

For any question about these Terms: support@fiskalme.com.

PERFECT LIGHT, obrt za usluge, proizvodnju, trgovinu i prijevoz, vl. Filip Curkić, Zagreb, Croatia, OIB 40797811615.